Where people and technology converge to create better futures.
Our story
Arteri works with leaders navigating growth, complexity and change.
We believe clarity comes from understanding the organisation as a whole and the ecosystem in which it operates. Customer needs and how people experience your products and services. How staff deliver that experience. The systems, tools and information that support the work. And how technology and AI can be used responsibly to improve outcomes.
Our approach is holistic and practical. We do not advise from the sidelines. We work with you and your teams to design change that works in the real world.
Arteri is led by Fran Mether, with over 20 years’ experience partnering with leaders across government and industry. We are a focused team with a presence in Canberra, Sydney and Melbourne.
Services
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We help organisations gain clarity on how they operate today and how they need to evolve. Our business architecture work brings together strategy, capabilities, processes, data and technology, including emerging technologies and AI, to create a shared understanding of the organisation and the ecosystem it operates within. We focus on practical, usable models that support real decisions, helping leaders see where value flows, where it stalls, and where investment will have the greatest impact.
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We design services that work for people and adapt as technology changes. By understanding customer, citizen and staff experiences end to end, we uncover friction, gaps and opportunities across products and services. Our service design balances human needs with organisational reality, considering how digital platforms, data and AI shape experience, delivery and trust, so services remain usable, viable and sustainable over time.
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We help teams make sense of complexity before solutions are locked in. Our business analysis clarifies problems, needs and constraints across people, process, data and technology, particularly in environments shaped by rapid digital and AI driven change. Working closely with delivery teams and stakeholders, we support better decisions, reduce rework and ensure initiatives are grounded in real business value.
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We bring evidence into decisions that shape strategy, services and technology. Through research with customers, citizens, staff and partners, we help organisations understand what people are actually experiencing and what matters most to them. Our research informs where emerging technologies and AI can genuinely add value, and where human judgement, trust and care must remain central.
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We help organisations navigate AI and emerging technologies with clarity and intent. Our AI advisory focuses on readiness, governance and impact, helping teams understand where AI can improve outcomes, where foundational capability is missing, and how to avoid adding unnecessary complexity or risk. By grounding AI decisions in architecture, service design and real world evidence, we support responsible adoption that delivers measurable value.
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We work with leaders and teams to build the capability needed to operate in complex, fast changing environments. This includes strengthening how teams collaborate, make decisions and work with data, technology and AI. Rather than delivering training in isolation, we embed learning through real work, helping organisations develop shared understanding and confidence to sustain change over time.
Our Approach
Explore
We explore through qualitative and quantitative research methods. We define and prioritise the problems that need solving for both your team and customers.
Collaborate
We engage with your team and stakeholders to co-design solutions. As expert facilitators, we leverage the latest tools and techniques in face-to-face and virtual workshop experiences.
Create
We create rapid prototypes, testing with stakeholders and users, building an engine of innovation that drives more value to your customers and shareholders.