Fran Mether Fran Mether

The secret to better customer experience 

The secret to better customer experience isn't just about focusing on external touchpoints – it's about creating an internal ecosystem where your staff are equipped, empowered, and excited to deliver exceptional value.

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puneet syal puneet syal

Applying human-centred methods to capability uplift

Embrace the human element: At its core, this journey is about people. Never lose sight of the human element in your quest for improved capabilities. Encourage empathy, creativity, and collaboration at every step.

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Fran Mether Fran Mether

Developing a workforce for the future 

Investing in your people and building their skills is not only critical for their individual growth but also for the collective success of your organisation. This investment in human capital will be a key differentiator in attracting and retaining top talent in the AI-driven era.

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Fran Mether Fran Mether

Clip: The Arteri approach

We are often asked how we approach Human Centered Design when approaching an organisations pain points. Fran Mether explains the Arteri approach and how we place humans at the heart of design.

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Fran Mether Fran Mether

Clip: The individual impact

How we understand the relationship between an individual who sits within a team and outcomes for the people you serve is fundamental to building your design strategy.

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